---
title: "Table 5349 CRM Incident"
author: "Jonas Paprotka"
url: https://jonas-paprotka.de/ref/table/5349-crm-incident/
type: table
id: 5349
name: "CRM Incident"
app: "Base Application"
namespace: Microsoft.Integration.D365Sales
versions: "17-28"
build: 28.5.54151.54365
source: "https://jonas-paprotka.de/ref/table/5349-crm-incident/source/29/"
checked: 2026-09-20
subject: "Microsoft Dynamics 365 Business Central"
license: "Content © 2026 Jonas Paprotka. Quote freely with attribution and a link."
---

# Table 5349 CRM Incident

Jonas Paprotka, https://jonas-paprotka.de/ref/table/5349-crm-incident/

| | |
| --- | --- |
| App | Base Application |
| Namespace | Microsoft.Integration.D365Sales |
| Versions | 17-28 |
| Source file | Integration/D365Sales/CRMIncident.Table.al |

## Fields

| Id | Name | Type | Versions | Obsolete | Reason |
| --- | --- | --- | --- | --- | --- |
| 1 | IncidentId | Guid | 17-28 | - | - |
| 2 | OwningBusinessUnit | Guid | 17-28 | - | - |
| 3 | ContractId | Guid | 17-28 | - | - |
| 4 | OwningUser | Guid | 17-28 | - | - |
| 5 | ActualServiceUnits | Integer | 17-28 | - | - |
| 6 | CaseOriginCode | Option | 17-28 | - | - |
| 7 | BilledServiceUnits | Integer | 17-28 | - | - |
| 8 | CaseTypeCode | Option | 17-28 | - | - |
| 9 | ProductSerialNumber | Text[100] | 17-28 | - | - |
| 10 | Title | Text[200] | 17-28 | - | - |
| 11 | ProductId | Guid | 17-28 | - | - |
| 12 | ContractServiceLevelCode | Option | 17-28 | - | - |
| 13 | AccountId | Guid | 17-28 | - | - |
| 14 | Description | Blob | 17-28 | - | - |
| 15 | ContactId | Guid | 17-28 | - | - |
| 16 | IsDecrementing | Boolean | 17-28 | - | - |
| 17 | CreatedOn | DateTime | 17-28 | - | - |
| 18 | TicketNumber | Text[100] | 17-28 | - | - |
| 19 | PriorityCode | Option | 17-28 | - | - |
| 20 | CustomerSatisfactionCode | Option | 17-28 | - | - |
| 21 | IncidentStageCode | Option | 17-28 | - | - |
| 22 | ModifiedOn | DateTime | 17-28 | - | - |
| 23 | CreatedBy | Guid | 17-28 | - | - |
| 24 | FollowupBy | Date | 17-28 | - | - |
| 25 | ModifiedBy | Guid | 17-28 | - | - |
| 26 | VersionNumber | BigInteger | 17-28 | - | - |
| 27 | StateCode | Option | 17-28 | - | - |
| 28 | SeverityCode | Option | 17-28 | - | - |
| 29 | StatusCode | Option | 17-28 | - | - |
| 30 | ResponsibleContactId | Guid | 17-28 | - | - |
| 31 | AccountIdName | Text[160] | 17-28 | - | - |
| 32 | ContactIdName | Text[160] | 17-28 | - | - |
| 33 | ResponsibleContactIdName | Text[160] | 17-28 | - | - |
| 34 | ContractIdName | Text[100] | 17-28 | - | - |
| 35 | ProductIdName | Text[100] | 17-28 | - | - |
| 36 | CreatedByName | Text[200] | 17-28 | - | - |
| 37 | ModifiedByName | Text[200] | 17-28 | - | - |
| 38 | CustomerId | Guid | 17-28 | - | - |
| 39 | CustomerIdType | Option | 17-28 | - | - |
| 40 | OwnerId | Guid | 17-28 | - | - |
| 41 | OwnerIdType | Option | 17-28 | - | - |
| 42 | TimeZoneRuleVersionNumber | Integer | 17-28 | - | - |
| 43 | ImportSequenceNumber | Integer | 17-28 | - | - |
| 44 | UTCConversionTimeZoneCode | Integer | 17-28 | - | - |
| 45 | OverriddenCreatedOn | Date | 17-28 | - | - |
| 46 | CreatedOnBehalfBy | Guid | 17-28 | - | - |
| 47 | CreatedOnBehalfByName | Text[200] | 17-28 | - | - |
| 48 | ModifiedOnBehalfBy | Guid | 17-28 | - | - |
| 49 | ModifiedOnBehalfByName | Text[200] | 17-28 | - | - |
| 50 | OwningTeam | Guid | 17-28 | - | - |
| 51 | TransactionCurrencyId | Guid | 17-28 | - | - |
| 52 | TransactionCurrencyIdName | Text[100] | 17-28 | - | - |
| 53 | ExchangeRate | Decimal | 17-28 | - | - |
| 54 | ServiceStage | Option | 17-28 | - | - |
| 55 | ExistingCase | Guid | 17-28 | - | - |
| 56 | StageId | Guid | 17-28 | - | - |
| 57 | ProcessId | Guid | 17-28 | - | - |
| 58 | EntityImageId | Guid | 17-28 | - | - |
| 59 | CheckEmail | Boolean | 17-28 | - | - |
| 60 | ActivitiesComplete | Boolean | 17-28 | - | - |
| 61 | FollowUpTaskCreated | Boolean | 17-28 | - | - |
| 62 | NumberOfChildIncidents | Integer | 17-28 | - | - |
| 63 | MessageTypeCode | Option | 17-28 | - | - |
| 64 | BlockedProfile | Boolean | 17-28 | - | - |
| 65 | MasterId | Guid | 17-28 | - | - |
| 66 | MasterIdName | Text[200] | 17-28 | - | - |
| 67 | TraversedPath | Text[250] | 17-28 | - | - |
| 68 | ParentCaseId | Guid | 17-28 | - | - |
| 69 | DecrementEntitlementTerm | Boolean | 17-28 | - | - |
| 70 | ParentCaseIdName | Text[200] | 17-28 | - | - |
| 71 | SentimentValue | Decimal | 17-28 | - | - |
| 72 | InfluenceScore | Decimal | 17-28 | - | - |
| 73 | Merged | Boolean | 17-28 | - | - |
| 74 | RouteCase | Boolean | 17-28 | - | - |
| 75 | ResolveBy | DateTime | 17-28 | - | - |
| 76 | ResponseBy | DateTime | 17-28 | - | - |
| 77 | CustomerContacted | Boolean | 17-28 | - | - |
| 78 | IsEscalated | Boolean | 17-28 | - | - |
| 79 | EscalatedOn | DateTime | 17-28 | - | - |
| 80 | PrimaryContactId | Guid | 17-28 | - | - |
| 81 | PrimaryContactIdName | Text[160] | 17-28 | - | - |
| 82 | FirstResponseSent | Boolean | 17-28 | - | - |
| 83 | FirstResponseSLAStatus | Option | 17-28 | - | - |
| 84 | ResolveBySLAStatus | Option | 17-28 | - | - |
| 85 | OnHoldTime | Integer | 17-28 | - | - |
| 86 | LastOnHoldTime | DateTime | 17-28 | - | - |

## Keys

| Name | Fields | Versions |
| --- | --- | --- |
| Key1, clustered | IncidentId | 17-28 |
| Key2 | Title | 17-28 |

## Source

Symbols: Microsoft.BaseApplication.symbols.437dbf0e-84ff-417a-965d-ed2bb9650972, https://dynamicssmb2.pkgs.visualstudio.com/DynamicsBCPublicFeeds/_packaging/MSSymbols/nuget/v3/index.json, highest build per major on 2026-09-20.
AL source 29: https://github.com/microsoft/BCApps, MIT, releases/29.x at a66254c3b8b5bb1cea290dc8f9d097aec4381153.

Jonas Paprotka, 2026-09-20.