Table 5349 CRM Incident in 21

Jonas Paprotka, Base Application 21.5.53619.63803, checked 2026-09-20

App: Base Application

Versions17 18 19 202122 23 24 25 26 27 28 latest

Source29

Fields, 86

Id	Name	Type	Obsolete
1	IncidentId	Guid	-
2	OwningBusinessUnit	Guid	-
3	ContractId	Guid	-
4	OwningUser	Guid	-
5	ActualServiceUnits	Integer	-
6	CaseOriginCode	Option	-
7	BilledServiceUnits	Integer	-
8	CaseTypeCode	Option	-
9	ProductSerialNumber	Text[100]	-
10	Title	Text[200]	-
11	ProductId	Guid	-
12	ContractServiceLevelCode	Option	-
13	AccountId	Guid	-
14	Description	Blob	-
15	ContactId	Guid	-
16	IsDecrementing	Boolean	-
17	CreatedOn	DateTime	-
18	TicketNumber	Text[100]	-
19	PriorityCode	Option	-
20	CustomerSatisfactionCode	Option	-
21	IncidentStageCode	Option	-
22	ModifiedOn	DateTime	-
23	CreatedBy	Guid	-
24	FollowupBy	Date	-
25	ModifiedBy	Guid	-
26	VersionNumber	BigInteger	-
27	StateCode	Option	-
28	SeverityCode	Option	-
29	StatusCode	Option	-
30	ResponsibleContactId	Guid	-
31	AccountIdName	Text[160]	-
32	ContactIdName	Text[160]	-
33	ResponsibleContactIdName	Text[160]	-
34	ContractIdName	Text[100]	-
35	ProductIdName	Text[100]	-
36	CreatedByName	Text[200]	-
37	ModifiedByName	Text[200]	-
38	CustomerId	Guid	-
39	CustomerIdType	Option	-
40	OwnerId	Guid	-
41	OwnerIdType	Option	-
42	TimeZoneRuleVersionNumber	Integer	-
43	ImportSequenceNumber	Integer	-
44	UTCConversionTimeZoneCode	Integer	-
45	OverriddenCreatedOn	Date	-
46	CreatedOnBehalfBy	Guid	-
47	CreatedOnBehalfByName	Text[200]	-
48	ModifiedOnBehalfBy	Guid	-
49	ModifiedOnBehalfByName	Text[200]	-
50	OwningTeam	Guid	-
51	TransactionCurrencyId	Guid	-
52	TransactionCurrencyIdName	Text[100]	-
53	ExchangeRate	Decimal	-
54	ServiceStage	Option	-
55	ExistingCase	Guid	-
56	StageId	Guid	-
57	ProcessId	Guid	-
58	EntityImageId	Guid	-
59	CheckEmail	Boolean	-
60	ActivitiesComplete	Boolean	-
61	FollowUpTaskCreated	Boolean	-
62	NumberOfChildIncidents	Integer	-
63	MessageTypeCode	Option	-
64	BlockedProfile	Boolean	-
65	MasterId	Guid	-
66	MasterIdName	Text[200]	-
67	TraversedPath	Text[250]	-
68	ParentCaseId	Guid	-
69	DecrementEntitlementTerm	Boolean	-
70	ParentCaseIdName	Text[200]	-
71	SentimentValue	Decimal	-
72	InfluenceScore	Decimal	-
73	Merged	Boolean	-
74	RouteCase	Boolean	-
75	ResolveBy	DateTime	-
76	ResponseBy	DateTime	-
77	CustomerContacted	Boolean	-
78	IsEscalated	Boolean	-
79	EscalatedOn	DateTime	-
80	PrimaryContactId	Guid	-
81	PrimaryContactIdName	Text[160]	-
82	FirstResponseSent	Boolean	-
83	FirstResponseSLAStatus	Option	-
84	ResolveBySLAStatus	Option	-
85	OnHoldTime	Integer	-
86	LastOnHoldTime	DateTime	-

Keys, 2

Name	Fields	Obsolete
Key1, clustered	IncidentId	-
Key2	Title	-